Get to know the hygiene protocols of Hard Rock Hotel Vallarta and travel with confidence knowing your experience with us will always be world-class.
What we would like to know when we travel is to understand how the new normal is being lived. As days go by, Vallarta has become a recurring destination for both national and international tourists.
Hard Rock Hotel Vallarta hygiene protocols
The World Travel and Tourism Council (WTTC) has awarded the Safe Travels stamp to Hard Rock Hotel Vallarta, for complying with hygiene and sanitation measures on the property. The World Health Organization endorses this recognition.
Guests are our priority, so from the moment you decide to book your stay, your well-being is the most crucial aspect. Upon your arrival, you will be received with a warm and friendly welcome. Always taking care of social distancing. In addition, your temperature will be taken, your luggage will be disinfected, and anti-bacterial gel will be provided. Before entering the main lobby, you will have to step on a sanitizing mat.
In all common areas, there are hygiene protocols signage and handwashing stations.
Use of protective facial coverings
The use of facial coverings/face masks is required for hotel staff members. They will always take care of you with the characteristic warmth of Hard Rock Hotel. Protecting each other is vital. For this reason, all guests are encouraged to use facial coverings in all public areas except outdoor spaces, by the pool or beach, or while actively eating and/or drinking or smoking. Designated areas include common indoor spaces such as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater. If a guest does not have a mask, a disposable one will be provided at the front desk.
Rooms and suites sanitation
All rooms go through a rigorous sanitization process before, during, and after the guests depart. We minimize the interaction between team members and guests, rooms will be cleaned every third day or upon request during your stay with your Concierge stay.
When your room is ready, you have to know that it has gone through several processes, such as replacing all blankets in the room, disinfection of all the high-contact surfaces, and sanitization with world-recognized antibacterial chemicals.
Beach and pool areas
Due to local authorities’ statements, you may not enter the sea. However, you can enjoy the weather on a sun chair or take a stroll watching the sunset. It is worth mentioning that all the rooms are facing the sea. At the pool and beach areas, the use of facial coverings for guests is optional. Enjoy our beverage service at the pool, and if you are hungry, try out the variety of options at one of our restaurants.
A-la-carte service in restaurants
Buffets will be eliminated from restaurants and replaced with a-la-carte dining. The hotel has five specialty restaurants, five bars, and 24-hour room service. Every night you can enjoy the different types of food in the restaurants, from succulent Brazilian cuts up to Italian pasta.
Restaurant menus will be available through a QR code to minimize exposure and contact. Consult menus directly from your cell phone. Wifi is available throughout the hotel.
We recommend guests to use facial coverings until the meal arrives. The number of tables was reduced in all restaurants to maintain social distancing measures.
Reservations are not necessary for breakfast and lunch service. However, reservation for dinner service is required. Please contact your personal concierge at the main lobby (reservation desks from 9:00 am to 5:00pm).
Entertainment and shows in the new normal
All show venues have limited capacity. The access of spectators is limited. Staff members will offer you antibacterial gel before entering the theater. The duration and vibration of the shows remain the same and just as good.
Rock Spa ® and Body Rock® Fitness Center
Whenever you travel on vacation, try to pamper yourself. Currently, due to hygiene protocols, Rock Spa® does not offer hydrotherapy services. Nevertheless, all treatments and massages are available. Some of the most popular are the relaxing massage, deep tissue massage, aromatherapy massage, and rejuvenating facial.
It is essential to mention that all therapists wear facial coverings throughout the session. The cabins are sanitized after each service, so we recommended to schedule an appointment in advance.
The Body Rock® is ready for your workout days. The gym has capped capacity and a special schedule. Again, schedule your workout session with time.
If you would like to schedule your appointment call extensions:
- Spa: 4842 & 4843
- Gym: 4804
Vallarta and hygiene protocols
Visit Vallarta, you can already enjoy certain tours and local attractions. The hotel zone around Hard Rock Hotel Vallarta has all the necessary measures to enjoy your free time in this new normal.
You’ll always feel safe during your stay. All employees follow hygiene measures and protocols to safeguard the health of guests. The experiences continue to be just as good, and the hotel’s occupancy will not exceed 40%. Because of this, you will not feel exposed at any time. It is challenging to make this decision, but by taking care of each other, fun and joy will be the constant in your escape to Vallarta.